Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to INFINITY OPTIMUM SDN. BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the INFINITY OPTIMUM SDN. BHD., accessible from https://infinityoptimum.online/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
At INFINITY OPTIMUM SDN. BHD., we are committed to ensuring a smooth and reliable shipping experience for all our customers. Please read the following policy carefully before placing your order.
1. Shipping Coverage
We currently offer shipping services only within Malaysia. At this time, we do not ship internationally.
2. Shipping Fees
We are pleased to offer free shipping on all orders, regardless of size or quantity. There are no additional delivery charges or handling fees applied at checkout.
3. Processing Time
Once your Order is placed and confirmed, we will begin processing it immediately. All Orders will be packed and prepared for dispatch within 1–2 business days.
4. Shipping Timeframe
All Orders are estimated to be delivered within 7 business days from the date of Order confirmation. This timeline includes order processing, packing, and transit time. Please note that weekends and public holidays are not counted as business days.
Delivery times may vary depending on your location within Malaysia, as well as unforeseen circumstances such as weather conditions or courier delays. While we make every effort to deliver within the stated timeframe, we appreciate your understanding in cases of rare delays.
5. Delivery Partners
We work with trusted local courier services and logistics providers to ensure that your Goods arrive safely and on time. Once your Order has been dispatched, you may receive tracking information via email or SMS, if applicable.
6. Delivery Attempts
Our courier partners will attempt delivery to the shipping address provided. If no one is available to receive the Goods, the courier may reschedule the delivery or leave a notification with further instructions. It is your responsibility to ensure that the shipping address entered at checkout is correct and complete.
7. Order Tracking
In cases where tracking is available, we will provide you with a tracking number and instructions on how to monitor your shipment. If you do not receive tracking details within 48 hours of your Order confirmation, please contact our customer service team for assistance.
8. Undeliverable Packages
If an Order is returned to us due to incorrect shipping information or failed delivery attempts, we will contact you to arrange redelivery. In such cases, additional arrangements may be necessary before the Goods can be reshipped.
9. Shipping Delays and Force Majeure
While we strive to meet our delivery estimates, there may be instances beyond our control that cause delays. These may include natural disasters, government restrictions, logistics disruptions, or other unforeseen events. The Company shall not be held liable for delays caused by such force majeure events.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
● By visiting this page on our website: https://infinityoptimum.online/
● By sending us an email: infinity_optimum@outlook.com